Under normal condition, the records show more than 98% alive on arrival at destination airport.

If the Fish do not arrive alive or if they die within 24 hours after receiving them at the airport, we will replace them for free.

Picture of dead Fish must be sent to us with the picture of newspaper on that day immediately within 24 hours after receiving them at the airport, please note that we only accept good quality pictures which clearly reveal the quantity in detail.

We will replace the dead fish on your next order, but the replacement does not cover the cost of shipping / airfreight cost.

But there any mortality caused by flight delayed, misconnections flight, or force majors must be share each half ( 50% ) between the shipper and the consignee.